Cancel before work starts
Contact [email protected] to cancel before the service begins. You are eligible for a full refund of payments made for that service. Include your booking reference, if available, and the service address so we can identify the request.
Work already begun or completed
For services already begun, contact us to discuss the work performed and the appropriate resolution. Completed work cannot be physically returned. A concern about the service will be assessed for corrective work or an appropriate refund; this does not remove your statutory rights.
Report a service concern
Please report concerns within 30 days of service completion, with a description and any relevant photos. This is our service reporting window and does not shorten any statutory claim period. We will discuss corrective work or an appropriate refund based on the confirmed scope and the issue.
Our failure to provide the service
If we cannot provide the agreed service, you may choose a mutually agreed alternative date or a refund for the unprovided service. Corrective work addressing an established error in our service does not carry an additional charge.
Refund timing and fees
Approved refunds are issued to the original payment method within 10 calendar days. Your bank or payment provider may take additional time to show the credit. Statutory deadlines apply where relevant. No restocking fee or return postage applies to our services.
Statutory withdrawal rights
For an online service contract, applicable consumer withdrawal rights include a 14-day period from contract conclusion. Early performance and any loss of withdrawal rights after full performance require the applicable express request and acknowledgement. Where withdrawal applies, refunds follow the statutory deadline. Contact us with a clear statement identifying the contract and your wish to withdraw. Nothing in this policy limits mandatory consumer rights.
Contact address
toonekraft, 9 Rue de Wattignies, 62440 Harnes, France. This is our correspondence address; service work does not require a physical return.
Withdrawal statement
You may email your own clear statement or use this wording, completed with your details:
To toonekraft: I wish to withdraw from the service contract for [service], agreed on [date], booking reference [if available]. Customer name: [name]. Service address: [address]. Date: [date].Contact customer support