Information you provide
Information may include your name, email, phone number, service and billing addresses, chosen services, appointment preferences, order and payment references, and customer-support correspondence. Required fields are marked in the relevant form; without necessary information we may be unable to arrange the requested service.
How information is used
We use information to respond to enquiries, arrange and fulfil agreed services, administer payments and refunds, and handle service concerns. Processing necessary to take requested pre-contractual steps or perform a contract relies on that purpose; legal record-keeping relies on applicable obligations. Any additional purpose requires an appropriate basis and information to you.
Service Providers and Partners
We may share information with trusted service providers, such as payment processors, hosting providers, and customer support providers, as necessary to fulfil services, process payments, or provide other requested services. Information is shared only as relevant to the purpose. Your information is not described as being shared with a named provider unless that provider is used.
Payment information
Payment providers may process payment information as needed to authorise and settle a payment. Contact us if you have a question about the handling of a payment or refund.
Retention and international transfers
The relevant retention criteria include the time needed for the requested service, support and dispute handling, and applicable record-keeping obligations. Where providers process information outside the European Economic Area, applicable data-transfer requirements must be addressed. Contact us for information about processing relevant to your request.
Your rights
Where applicable, you may request access, correction, deletion, restriction, portability or object to processing. You may withdraw consent where processing relies on it. Contact [email protected] to exercise your rights. You may also complain to the French data protection authority, CNIL.
Browser storage
The website stores selected service identifiers, options and quantities in local browser storage to retain your cart. Use Clear cart to empty it. No advertising or analytics tracking is included.
Contact
toonekraft, 9 Rue de Wattignies, 62440 Harnes, France. Email: [email protected].